When all is said and done we value our customers big and small, and we want to make sure you are 100% satisfied with the product that you receive from us! That is why we issue a guarantee with very product that we product.
No Substitution Without Notice!
Other companies will say one thing and deliver something else because they needed to substitute one design for another during the printing process. These are nasty surprises to get after you have paid for something and we promise not to change designs, layouts, or alter the agreement without notifying you and getting your approval before doing so.
Honesty is Always First.
If we can’t produce what you want we’ll notify you and, if you do not want to go with substitutes or changes we need to do in order to print your order, then we will provide you with a full refund.
Your guarantee assures that:
- You get a high quality product with all the elements that you order.
- Your product shall be spelled correctly and formatted correctly
- Your product will adhere to your specifications for paper, names, colors, etc.
- Your product shall be free of damage, smudges, dirt, or other issues
If you receive your product and there are issues or concerns, please let us know right away. We will do everything that we can to promptly correct any issues that have arisen and will work to re-ship you document to you at our expense. This is our commitment to excellence and quality and we stand by this promise for every document that we produce.